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Privacy Policy

Last Updated: March 22, 2025

1. Introduction

HealthAxis ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Service"). Please read this Privacy Policy carefully. By using the Service, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

2. Information We Collect

We collect several types of information from and about users of our Service, including:

2.1 Personal Information

Personal information is information that identifies you as an individual. We may collect the following personal information:

  • Contact information (such as name, email address, phone number, and mailing address)
  • Account credentials (such as username and password)
  • Demographic information (such as age, gender, and location)
  • Health information (such as medical history, current medications, and allergies)
  • Payment information (such as credit card details and billing address)
  • Government-issued identification (such as driver's license or passport)

2.2 Non-Personal Information

Non-personal information is information that does not identify you as an individual. We may collect the following non-personal information:

  • Device information (such as device type, operating system, and browser type)
  • Usage information (such as pages visited, time spent on the Service, and features used)
  • Location information (such as IP address and GPS coordinates)
  • Cookies and similar technologies

3. How We Collect Information

We collect information from you when you:

  • Register for an account
  • Use our Service
  • Communicate with us
  • Participate in surveys or promotions
  • Connect with us through social media

We also collect information from third parties, such as:

  • Healthcare providers
  • Insurance companies
  • Social media platforms
  • Analytics providers
  • Advertising partners

4. How We Use Your Information

We use your information for various purposes, including to:

  • Provide and maintain our Service
  • Process and complete transactions
  • Send administrative information
  • Personalize your experience
  • Improve our Service
  • Respond to your inquiries
  • Protect our rights and interests
  • Comply with legal obligations

5. How We Share Your Information

We may share your information with:

  • Healthcare providers
  • Service providers
  • Business partners
  • Affiliates
  • Legal authorities
  • Acquirers or successors in the event of a merger, acquisition, or similar transaction

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

7. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have certain rights regarding your information, including the right to:

  • Access your information
  • Correct inaccurate information
  • Delete your information
  • Restrict or object to processing
  • Data portability
  • Withdraw consent

To exercise your rights, please contact us using the information provided in the "Contact Us" section below.

9. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us immediately.

10. International Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside India and choose to provide information to us, please note that we transfer the information to India and process it there.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

HealthAxis
Vadodara, Gujarat, India - 391760
Phone: 7622081324
Email: privacy@healthaxis.com